Before the start checklist

• Is it human centric problem?

• How clear is the solution? (if clear – no need)

• How ambiguous and complex is the challenge?

• Is exploration safe for the organization?

• Can we get the feedback from target audience in the short terms?

Problem Identification

• History about the problem

• Market potential (volume, growth etc)

• Existent solution and what's missing

Challenge Definition

Identify a driving question that inspires others to search for creative solutions. Define better the current state & challenge the current understanding of right.

• Briefing

• Stakeholder mapping

• Research board

• Challenge reframing

Challenge Researching

Inspire new thinking by discovering what people really need.

• Desk research

• Persona description (jobs to be done, pains, gains)

• Customer journey

• Stakeholder interview

• Expert interview

• Ethnography (+auto-ethnography, journal)

• Substitute analysis (blue ocean)

• Reference wall

• Observation

• Interview Recruiting (direct, ad-hoc, snowball, social networks...)

• In-depth interviews

• Research triangulation

• Extremal users

Solution Ideation

Push past obvious solutions to get to breakthrough ideas.

• Doodling

• Brainstorm (+trampoline)

• Crazy8

• Brainwriting (6-3-5)

• 3 slides

• ​Business Models Navigator​

• Lean Canvas

• Now-How-Wow Matrix

• Ritual Dissent

Prototyping

Build rough prototypes to learn how to make ideas better.

• Clickable prototypes

• Agile / Scrum

• Value Proposition Canvas

• Scenarios & Storyboards

• Sprint Questions

Testing

Refine ideas by gathering feedback and experimenting forward.

• User Testing

• Surveying

• Product Analytics

• A/B Testing

• Focus groups

• The mom test

Publicizing

Craft a human story to inspire others toward action.

• Paper / article

• Presentation

Read more

• ​This is service design doing​

• ​This is service design methods​

Design thinking workshops done

1. ​Improving the crypto wallet authorization experience with security level selector​

2. ​Getting more insights from the Ethereum Carbonvote​

3. ​Make clear the potential value of the Tribute incentive​

4. ​Encoding seed phrase to the picture (steganography)​

5. Tennagraph Plugin

6. Internal Docs Process